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A new chair for SOCAP.
January 6, 2016
By: TOM BRANNA
Editor
Céline Dumais, VP-consumer care, L'Oréal Americas, has been appointed chair of the Society of Consumer Affairs Professionals in Business (SOCAP International), an association of Fortune 1000 customer care executives. The SOCAP board represents leaders from major brands and solution providers who share a common commitment to advancing the customer care profession and to using customer care to benefit companies and consumers alike. “Customer service is about understanding the evolvin...
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